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osprey92 Offline
#1 Posted: Thu, Mar 21 2024, 8:45 PM EST
Joined: 12-17-2023
Posts: 1
Any idea how to reach a responsive person in customer service? I've been waiting for promised authorized return label to send back a batch of bad Partagas.
ZRX1200 Offline
#2 Posted: Thu, Mar 21 2024, 11:06 PM EST
Joined: 07-08-2007
Posts: 60,613
Osprey92 you seem like a good egg, so I’ll let you in on a little secret.

The owner of CBid is a great BOTL who loves the longtime members here and will occasionally help us out when if we run into any issues. His name is Dave, call him 9-4 central time (214) 914-3337 and ask for Dave. Tell him you’re friends with jaderose so he knows you are an old timer and then let him know what your issue is, he’ll get you fixed up in no time!

Welcome aboard.
Stogie1020 Offline
#3 Posted: Fri, Mar 22 2024, 10:56 AM EST
Joined: 12-19-2019
Posts: 5,338
I called last week and got through in less than five minutes. Solved the problem BETTER than I could have hoped for, too.
DrMaddVibe Offline
#4 Posted: Fri, Mar 22 2024, 11:18 AM EST
Joined: 10-21-2000
Posts: 55,440
osprey92 wrote:
Any idea how to reach a responsive person in customer service? I've been waiting for promised authorized return label to send back a batch of bad Partagas.


How did they contact you?

When in doubt call 1-800-830-4590. Stay on hold, its YOUR issue. They only have so many people there. When you do you will be rewarded with stellar service.
fishinguitarman Offline
#5 Posted: Thu, Apr 25 2024, 11:29 PM EST
Joined: 07-29-2006
Posts: 69,152
yeah! what they said
tonygraz Offline
#6 Posted: Yesterday, 8:20 AM EST
Joined: 08-11-2008
Posts: 20,260
As a last resort you can call toll free 888-388-2683 and they will answer the phone
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